The ENA Connect Direct platform has successfully processed applications from 1000 installers in its first month of operation.
ENA Connect Direct aims to simplify the application process for installers of domestic low-carbon technologies such as heat pumps and solar panels. It upgrades the process with an interface and by automating many of the inputs which speeds up the application creation time.
According to the Association, it provides a streamlined system which uses artificial intelligence to provide instant approvals for most routine applications.
When transferred to the DNO, the system has an average processing time of 1.5 days, reflecting the additional time more complex applications take to review and process.
The digital system has also helped eliminate the manual transposing issues that potentially slowed applications in previous years.
ENA Connect Direct is also succeeding in providing the efficient delivery of accurate data to network operators, it said. In turn this provides increased visibility to aid network design and operations – a step forward in creating a smarter UK energy system.
Dan Clarke, Head of Innovation at Energy Networks Association, said:
“I am delighted so many installers have made use of the platform already, and the feedback from users has been incredible, with one installer stating, ‘this platform is a dream come true!’ It is the sort of tangible improvement that the installers, manufacturers, the distribution network operators and ultimately the customer, will benefit from.
“The insights and data the system helps to centralise also supports network operators in having a live overview of LCT installations that they need to operate a smarter and more efficient network in the years ahead.”
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